Support

Write to support@iuninstall.com. Tell us your macOS version, your iOS version, and what you see.

Quick fixes

iUninstall does not find my iPhone

• Use a cable that transfers data, not only power.
• Unlock the iPhone. If it asks "Trust This Computer?", tap Trust.
• Connect the iPhone directly to the Mac, not through a hub.

No Screen Time information

• On the iPhone, open Settings › Screen Time and turn on Share Across Devices.
• On the Mac, open System Settings › Screen Time and turn on Share across devices. Both devices must use the same Apple Account.
• Give iUninstall Full Disk Access in System Settings › Privacy & Security.
• The first information can take some hours to arrive on the Mac. You can still select and delete apps without it.

An app does not delete

• Keep the iPhone unlocked and connected.
• Check Settings › Screen Time › Content & Privacy Restrictions on the iPhone. Deleting apps must be allowed.
• After you fix the cause, click Try Again.
• A device that an organization manages can block deleting apps.

License key

• The key is in the email from Dodo Payments. Check the spam folder.
• To move the key to a new Mac, open Settings › License on the old Mac and click Deactivate This Mac.

See also the FAQ.